The model of estimation of subscriber service quality as a system of mass service
Abstract
We submit for consideration quality characteristics of subscriber service in the sphere of communications. The methodic of the considered characteristic culculation is offered. It is based on notion of flow of subscribers service procecces, as a system of mass service. The communication enterprise in Chelyabinsk region was taken as an example of mass service system.
Published
2005-06-20
How to Cite
Zhabreev, V., & Prokopenko, V. (2005). The model of estimation of subscriber service quality as a system of mass service. Information and Control Systems, (3), 23-26. Retrieved from http://ia.spcras.ru/index.php/ius/article/view/14531
Issue
Section
System and process modeling